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Basic Troubleshooting

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Check Discovery IP

 

 

 

Check to make sure you are not connected to Wi-Fi IP address


Try Loop back (127.0.0.1)


If connected to larger system: make sure you’re on the right NIC


Mapping -> Live, look for a graph in the inspector or green circle at machine to see if this is a Discovery issue.

 

 


 

Important

 please make sure you restart Pixera anytime you change discover IP

 


 

Does Client IP Filter have your client machine in it? If this is set to 255.255.255.255 it won't be able to see any other machine on the network

 

 

 


 

 

 

Outputs Activated

 

Check that the outputs are activated in Mapping -> Live (F5).

 

 


Use Test Pattern to determine if the engine is outputting, this can help determine if this is an issue with Pixera or the content!

 

 



Try using On-Screen Statistics (Ctrl+9) to see if they show up on the outputs

 


 

 

 


 

 

 

Firewalls

 

 

Please make sure that you have deactivated Windows Defender or any other firewalls active on that NIC

 

BAD:

 

 

Good:

 

 

 

 


 

 

 

Check Presence

 

 

Check to make sure the Pixera Version matches the Presence Version on the clients. You can do this using HUB
Check that “Used Adapter IP” in Presence matches the Discovery IP In Pixera.

 

Important

Restart Presence if you change this IP

 



 

 


 

 

Check Content Codec

 

If you are experiencing stuttering or jittery playback, please check your codecs

Supported File Formats - Codecs 
 

 

 


 

 

 

Check Storage Drive

 

 

Another thing to check for stuttering playback is to double check where your content is being played back from. Often the drive that Pixera is referencing is a removable storage drive. 

Check default storage drive in Mapping→Live to make sure that your clients are on their fastest possible drives.

 

 


Other Things to try

Open Pixera/Presence in administrator mode

 


 

 

 

 

Pixera 2.0.6| 21 February 2024

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