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Starting January 1, 2025, PIXERA software licenses will include an Update Access Pack (UAP), ensuring our customers always have access to the latest features and updates. This new system guarantees that your PIXERA experience stays cutting-edge and aligned with industry advancements.
By moving away from the major version (1.0, 2.0, 3.0) model, we will improve the reliability and stability of our software. This approach normalizes the cadence at which features are added and allows us to release new features as soon as they are ready.
Why the Update Access Package?
We are introducing the UAP system to speed up the development of new features and improve our responsiveness to user needs.
- Faster Feature Development and Customer-Centric Updates: By moving away from the major version (1.0, 2.0, 3.0) model, we will improve the reliability and stability of our software. This approach normalizes the cadence at which features are added and allows us to release new features as soon as they are ready.
- Enhanced Support and Documentation: By regulating the workload of our development and support teams and removing the pressure of major release deadlines, we can provide a better product, improved documentation, and superior support.
How Does the UAP Work?
- 1-Year and 3-Year Access: New software licenses include access to PIXERA updates. After this period, your UAP will need to be renewed to access new versions.
- Optional Renewal: If you choose not to renew your UAP, you can continue using any PIXERA version released before your UAP expiration date. However, updates and new features released afterward will not be available.
UAP for PIXERA Hardware Users
PIXERA hardware dongles will continue to receive updates as long as the original PIXERA hardware is supported. If the dongle is removed and used with third-party hardware, a warning message will be displayed, and the dongle will convert to a software dongle. At that point, a UAP package must be purchased to regain update access.
Important Information for All PIXERA Software Customers with a Purchase Date Before January 1, 2025
All customers who purchased their PIXERA software license before January 1, 2025, will receive free access to all software updates until December 31, 2025.
Starting January 1, 2026, a valid Update Access Package (UAP) will be required to receive further updates.
We recommend securing a UAP in advance to continue benefiting from new features, optimizations, and ongoing developments of the PIXERA software beyond 2025.
UAP and PIXERA Control
PIXERA Control is currently excluded from the UAP and does not require a UAP for updates.
How to Renew Your UAP
Renewing your UAP is straightforward and ensures uninterrupted access to PIXERA updates:
Contact Your Distributor: Our distribution partners are ready to assist with UAP renewals. They can extend your UAP expiration date for 1 or 3 years.
Seamless Transition: If there’s a gap between your UAP expiration and the renewal date, a prorated fee will apply to cover the time gap, ensuring you don’t miss a beat.
Example Scenario:
License Purchase Date: July 1, 2025
Updates Included Until: June 30, 2026
Renewal Date: October 1, 2026
New UAP Validity Period: Until September 30, 2027
Prorated Fee: Covers the gap from July 1, 2026, to September 30, 2026.
Update Access Package FAQ
Licensing Scope & Versions
Which versions do I have access to within a valid UAP?
With a valid UAP (Update Access Plan), you have access to all Pixera software versions released during or before your active UAP period. This includes both major and minor releases, as well as bugfix updates.
Which versions do I have access to outside of my valid UAP?
If your UAP has expired, you can continue to use any Pixera version that was released before your UAP expiration date. Versions released after your UAP expired will not be accessible until you renew your UAP.
Maintenance Versions like updates of an already realeased version will still work as well (they only contain bugfixes and no new features)
What happens if I try to open a Pixera version that was released outside my UAP period?
The software will prompt you to renew your UAP to access newer versions. The Software will fall back to a creator license which allows you to use the software but with the limitations of a Creator License.
What happens if I try to open a Presence version that was released outside my UAP period?
The same rules apply as with Pixera: The Software will fall back to a creator license which allows you to use the software but with the limitations of a Creator License.
Can I access Pixera bugfix versions that were released outside my UAP?
Bugfix Versions are accessible as long as the major release was within your UAP period.
Can I still open Pixera if my UAP has expired?
Yes, you can continue to use any version released before your UAP expired. All other versions are in a "Creator license" mode.
Which Pixera versions can I use with an expired UAP?
You can use all versions released up to your UAP expiration date. Later versions will be started as Creator license.
How does UAP handle access to major vs. minor Pixera/Presence releases during an active term?
All releases—major, minor, and bugfix—are included during your active UAP period. There is no distinction; you always have access to the latest available version.
Can I still open projects created under an active UAP after my UAP expires (is there a grace period)?
You can open and work with projects using any version released before your UAP expired. Newer versions can only be opened with the limitations of a Creator License.
Does UAP allow downgrading to older versions for compatibility, and are there any limits?
Yes, you can use any version released before your UAP expiration, allowing you to downgrade for compatibility if needed.
Are beta or release‑candidate builds covered by UAP, and what support level applies?
Beta and release-candidate builds are generally available to UAP customers, but support is limited in a sense that these versions are officially beta versions.
Are intermediate versions affected by the UAP?
Yes, all versions—including intermediate builds—are only fully accessible if released during your active UAP period.
UAP becomes active on January 1, 2026 – does this affect 25.3/26.1 intermediate versions?
Yes, only versions released before your UAP expiration date (e.g., January 1, 2026) are accessible. Later versions require a renewed UAP. All Dongles bought in 2025 have UAP access for 365 days from date of purchase (eg. Bought 2.April 2025, access to Updates till 1.April 2026).
Is UAP a subscription?
UAP is not a traditional subscription but an annual or multi-year update access plan. It gives you access to all updates and new features released during the active period.
Does the UAP renew every year? Can I opt out of some years/periods of time?
Yes the UAP renews yearly, you can also opt out of renewing every year or during periods of time, this can be done as many times as desired.
Note that if you do skip a period of time, when you go back on the UAP, you must pay for the period of time you were opted out to gain access to the updates released during that time.
Dongles & Fleet Management
I am borrowing a dongle from a rental company – but this license has expired. Who should I contact and how long does the update process take?
Contact the rental company . Once payment is received, UAP renewals are Online immediately.
What if I have lost my dongle?
Contact Pixera support or your distributor for replacement options. Proof of purchase and/or registration may be required.
How can I add my dongles in the Hub if I bought them on the open market?
By plugging the dongle into a computer and downloading the lic file, it is automatically recognised in the hub.
What should I do if I bought a dongle on the open market, want to update it, but don’t know the distributor?
Contact Pixera Sales Team directly with your dongle details. They can help you identify the distributor and guide you through the update process.
Is Hardware also affected by the UAP?
As long as the Hardware is original it is not influenced by UAP restrictions
What happens to UAP entitlements if a dongle is transferred during a company acquisition or asset sale?
UAP entitlements can be transferred with the dongle, but you should notify Pixera Sales to update ownership records.
Are there PIXERA Hub tools for UAP management?
Currently, PIXERA Hub reads available license information and is not able to perform any changes to Update Access Packages. Visit PIXERA Platform for UAP management.
The licenses can be found in HUB - Manage - Licenses.
All available license files on this system are displayed in here.
If a licence is selected from this list, further information about it will be displayed.
Where can I centrally manage my serial numbers/dongles without first having the licence file?
Licences can be managed centrally in the Pixera Platform. Here, you can also establish contact with the respective distributor.
https://platform.pixera.one
How can I manage and view my licences in the PIXERA Platform?
1. Open https://platform.pixera.one
2. If you are not yet registered, please create a new account.
3. During the registration process, it is possible to register as a company.
You can select the respective distributor via the country selection.
Once this has been done, your company will appear at the distributor, who can then also assign the licences.
4. After registering and logging in, the respective organisation can be selected via the account.
5. In the ‘Licences’ tab, it is now possible to view your licences and add more.
Managed Licences
These licences are added by the distributor for their customers.
For example, customer A purchases a licence from distributor A. Customer A registers on the platform with company A and selects distributor A as their seller.
The distributor can now see this customer in their portal and can add the serial number sold to their distributor portal.
This licence is then automatically displayed in the portal of customer A with company A.
Unmanaged Licences:
In this area, the end customer/end user can manually add their licences to their portal in order to view the status of their licences centrally in one place, without a dongle or licence file.
Purchasing, Billing & Discounts
Who should I contact if I want to extend my UAP?
Contact your local PIXERA distributor or authorized reseller. Provide your dongle serial number(s) and desired UAP term (1 or 3 years).
What billing options exist (annual, multi‑year) and can I switch mid‑term?
Annual and multi-year (typically 1 or 3 years) UAP options are available. Switching mid-term may require a pro-rated adjustment.
Are volume, educational, or nonprofit discounts available for UAP, and how are they applied?
Yes, discounts are available for volume purchases, educational institutions, and nonprofits. Contact your distributor for eligibility and application details.
Can resellers/integrators manage UAP on behalf of end customers, and what permissions are required?
Yes, resellers and integrators can manage UAPs for customers with appropriate authorization. Permissions are typically set during the purchase or registration process.
Deployment & Operations
Where can I see my licenses and their UAP status?
You can view all licenses and UAP status in the Pixera Hub or by contacting your distributor.
Is Pixera Control affected by the UAP?
No, Pixera Control is not affected by UAP
How do offline or air‑gapped systems handle activation, renewal, and proof‑of‑entitlement under UAP?
Offline systems can be updated via manual file transfer. Documentation about workflow.
What happens to third‑party integrations or control modules when UAP expires?
Existing integrations continue to work, but you will not receive updates or new features for third-party modules after UAP expiration.
Which versions do I have access to outside of my valid UAP?
If your UAP has expired, you can continue to use any Pixera version that was released before your UAP expiration date. Versions released after your UAP expired will not be accessible until you renew your UAP.
Maintenance Versions like updates of an already realeased version will still work as well (they only contain bugfixes and no new features)
How are security fixes and critical bug patches delivered near UAP boundary dates?
Security and critical bug fixes are included for all users with an active UAP. If your UAP expires, you will not receive further patches until you renew.
Compliance & Notifications
What documentation does PIXERA Hub provide for licensing compliance reviews?
Contact support for detailed reporting options.
Link to Support System
How will I be notified of an upcoming UAP expiry?
You can always track the current UAP state in PIXERA, PIXERA Hub and PIXERA Platform. Reminders are planned in the future.
General & Support
Is the support service affected by the UAP?
Standard support is available to all users, but access to new support features and updates requires an active UAP.
Where can I download my license code?
License codes can be downloaded from the Pixera Hub or requested from your distributor.
Why is there a switch to UAP at all?
The UAP model allows Pixera to deliver new features and updates more regularly, improves cost transparency, and provides better planning and support for customers.
PIXERA 25.3/26.1 | 15. December 2025 | FE